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August 27, 2018 - Journal of Accountancy - How to coach a problem employee: The know-it-all

By
Ken Berry

By Matthew Philpott

Self-confidence is a valuable trait in the workplace, but, in some employees, self-confidence manifests itself as arrogance. If employees act as if they know better than anyone else, shooting down others' ideas or stealing the spotlight at meetings, morale can suffer.

Know-it-all team members can sometimes stifle innovation. As Matthew Morey, CPA, CGMA, a senior staff regulatory analyst at Entergy in New Orleans, pointed out, their attitudes and actions might make...

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